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Service Manager

  • Job reference: DF - 50302
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £400 - £470 per day

Service Manager - Initial 3-month Contract - London - OUTSIDE IR35

A FMCG business is seeking a Service Manager to be based from their flagship London base. The successful candidate will be overseeing all Level 1 support activity, and where necessary, drive improvement of day to day delivery of key Consumer IT services.

  • Experience of running global/enterprise scale Level 1 support functions, and with experience of Consumer systems and platforms
  • Great stake holder management skills
  • Excellent communication skills, including CxO level.
  • High-energy work ethic, ability to establish vision, drive change and deliver results.
  • Must be an 'active' listener, highly professional, motivated with a strong work ethic and a positive and enthusiastic attitude
  • Demonstrate the ability to handle demanding customers in a pressurised environment, and deal with conflicting priorities
  • Consistent track record of using systems thinking to deliver significant improvements, and transformation is critical experience
  • Exceptional vendor management skills, and experience of working within a managed service delivery framework
  • Relevant Service Management Framework experience and qualifications (ITIL, ISO2000, Cobit etc)
  • Proven large scale leadership capabilities with large teams across multiple locations and with experience of offshore resources
  • Excellent relationship management skills and strong, persuasive communicator
  • Strong man-management skills
  • Excellent knowledge and consistent track record of the delivery of extraordinary customer service.
  • Comprehensive Risk and Governance knowledge, as well as knowledge of Sarbanes-Oxley compliance
  • Good appreciation of technology landscape used in the delivery of IT Consumer Systems
  • Service, project and results-orientation, with strong analytical and problem-solving skills.

If you have the skills required to perform this role, please send your latest resume to for more information.

Duration: 3 months

Location: London

Start Rate: ASAP

Rate: £400-470 per day

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