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Service Manager - ITIL, Service Design, Process, Implementation

  • Location:


  • Sector:

    Service Delivery

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £500 - £600 per day + neg.

  • Contact:

    Sacha Musgrove

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    3 months +

  • Expiry date:


  • Startdate:


INSIDE IR35 - Service Manager - AGILE, ITIL, Service Design, Process & Implementation

A leading client are on the lookout for a Service Manager to collaborate closely with business partners to setup and manage an ongoing operation of new systems and co-ordinate interfaces with residual legacy systems belonging to individual partners.

The role will also need to work closely with third party suppliers and oversee IT support activities on a day to day basis and therefore flexible working hours will be required.

Key skills

  • Proven experience of leading design and implementation of service management solutions across the product development lifecycle
  • Experience, or exposure to Service management in an Agile environment
  • Strong experience of operational service management in a high volume, cloud-based environment
  • Experience of business continuity management and disaster recovery scenarios
  • Excellent written and verbal communication skills
  • Demonstrable experience of strong stakeholder management skills
  • Strong performance improvement and business alignment skills, with a track record of successfully identifying and implementing service improvements
  • Experience of people management in a cross-organisational and/or matrix environment
  • Ability to work across multiple activities and be flexible and adaptable to a changing environment
  • Good understanding of IT architectures, cloud platforms, digital services, open source, emerging technologies and agile project management techniques
  • Relevant qualifications (e.g. ITIL, COBIT, ISO 2000) or equivalent experience
  • A degree in computer science or a related technical discipline is desirable, or equivalent experience

If you have the necessary skills, please apply now