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Service Desk Team Lead

  • Job reference: 24189
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £20000 - £28000 per annum

Currently we are recruiting for a Service Desk Team Lead to join a growing IT team for a large property organisation in central London.

Role: Service Desk Team Lead

Location: London

Salary: £20,000 - £28,000

Customer Service is the key aspect of the role. We are looking for someone who is friendly & approachable who will deliver 1st class customer service within an ITIL environment.

The Role:

  • Lead the Service Desk Team
  • Assess, prioritise and categorise incidents and requests
  • Provide initial support and escalate where appropriate
  • Liaise with 3rd party support services
  • Ensure a high standard for the Service Desk in accordance with ITIL best practice
  • Maintain documentation
  • Suggest innovative ways of improving the support function

Required Skills:

  • An understanding of cloud technologies (particularly Office 365)
  • Excellent communication skills
  • Passion for customer service
  • Understanding of ITIL framework

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