Service Desk Specialist

Joining an international law firm, with a collaborative, forward thinking environment, your role as IT Service Desk Specialist will be to take ownership of escalated tickets from the analysts, ensuring all incidents and requests are responded to within a set service level agreement.

Service Desk Specialist

Salary: up to £45,000

Location: Central London

Employment Type: Full-Time

Work Pattern: On site

Experience of working on a busy and demanding Service Desk supporting a large international customer base within a legal practice or professional business is highly desirable

Key Responsibilities:

• Provide 2nd line support, escalating problems to the senior team members, Technical Operations and third party suppliers as necessary
• Ensure that not only your individual ticket queue is updated and maintained, but also proactively review open tickets for other team members to guarantee a timely response
• Provide face-to-face support around the Firm with a professional approach and demeanour to assist with meetings and presentations for customers’ and their clients
• Deployment and support of smart phones as well as Exchanging/moving and rebuilding of PC’s and laptops

Ideally you’ll have:

• Experience of providing 2nd line support on a busy and demanding Service Desk supporting a large international customer base within a Legal Practice
• Knowledge of ITIL processes with ideally a foundation qualification
• Sound knowledge of supporting Microsoft Office applications, particularly Outlook and Word
• Experience of supporting and troubleshooting mobile devices with an understanding of SCCM and Intune

Sound like you? Please apply directly for more detail!