Service Desk Manager - 3 months initial - London based (Hybrid working) - £450 to £550 per day - Inside IR35 - Professional Services
This contract presents an opportunity for a Service Desk Manager to join a London based strategic advisory firm, operating in an inclusive & supportive environment. The Service Desk Manager will provide strong leadership to the support teams & will be responsible for making sure the teams are providing a high level of service to the wider business.
Key Responsibilities:
- Day to day hands on management of London based service teams
- Making sure all requests are responded to within a timely manner and resolved with a high level of quality
- Helping to align the service desk with ITIL
- Overseeing the JML process for successful onboarding of all new employees
- The appraisal, mentoring and development of the service team members
- Management and improvement of key service processes and raising of our standards
- Reporting on the performance of the service teams and providing metrics
- Managing and organising equipment in line with our asset management processes
- Supplier management with all of our 3rd party suppliers and partners
- Contributing to the development of our overall service strategy
Skills:
- Previous experience in a Service Desk Manager role
- Good understanding of ITIL processes with knowledge to implement
- Technical knowledge of Microsoft O365 and Active Directory
- Technical knowledge of Microsoft Azure and Intune
- Technical knowledge of Azure and cloud computing
- Audio and video conferencing tools and technologies such as Zoom and Teams
- Good understanding of Security principles
- Vendor and supplier management
