Regions
Location
  • Epsom, Surrey
Job types
  • Permanent
Salary

£60000 - £70000 per annum

Functions
  • Service Desk Manager
Seniority
  • Leadership
Technologies
  • Angular
Job reference

BBBH98367_1705073519

Are you keen to join an FS firm? You will be Joining this UK-owned business as their Service Desk Manager where you will report directly into the Director of IT.

This is a fast paced environment, where you will manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes and applications.

Location: Epsom

Remuneration: up to £70k + benefits!

Your role as Service Desk Manager:

  • Line management responsibility for the Service Desk team of 1st, 2nd, 3rd line, Service Desk Team Leader and Change Manager.
  • Responsible for developing the team so that they are able to support all FBS processes, systems and applications and provide excellent customer service up to the current high standards within a cyber security best practice framework.
  • Develop and continuously improve the ITIL based processes, templates and tools that are already in place.
  • Co-own Change Management framework and process while also attending CAB’s and ECAB’s as required.

Ideally to be successful you will have:

  • ITIL Service Desk experience.
  • Strong customer service background.
  • Excellent knowledge of all Desktop, Server and Virtualisation concepts and technologies.
  • Office 365 and Azure Experience.
  • Cyber Security awareness and best practice.

Sound like you? Please apply directly for more detail!

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