Are you keen to join an FS firm? You will be Joining this UK-owned business as their Service Desk Manager where you will report directly into the Director of IT.
This is a fast paced environment, where you will manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes and applications.
Remuneration: up to £70k + benefits!
Your role as Service Desk Manager:
- Line management responsibility for the Service Desk team of 1st, 2nd, 3rd line, Service Desk Team Leader and Change Manager.
- Responsible for developing the team so that they are able to support all FBS processes, systems and applications and provide excellent customer service up to the current high standards within a cyber security best practice framework.
- Develop and continuously improve the ITIL based processes, templates and tools that are already in place.
- Co-own Change Management framework and process while also attending CAB’s and ECAB’s as required.
Ideally to be successful you will have:
- ITIL Service Desk experience.
- Strong customer service background.
- Excellent knowledge of all Desktop, Server and Virtualisation concepts and technologies.
- Office 365 and Azure Experience.
- Cyber Security awareness and best practice.
Sound like you? Please apply directly for more detail!