Service Desk Manager - 3 months initial - London based (Hybrid working) - £550 to £650 per day - Inside IR35 - Professional Services
This contract presents an opportunity for a Service Desk Manager to join a London based strategic advisory firm, operating in an inclusive & supportive environment. The Service Desk Manager will provide strong leadership to the support teams & will be responsible for making sure the teams are providing a high level of service to the wider business.
Key Responsibilities:
Day to day hands on management of London based service teams
Making sure all requests are responded to within a timely manner and resolved with a high level of quality
Helping to align the service desk with ITIL
Overseeing the JML process for successful onboarding of all new employees
The appraisal, mentoring and development of the service team members
Management and improvement of key service processes and raising of our standards
Reporting on the performance of the service teams and providing metrics
Managing and organising equipment in line with our asset management processes
Supplier management with all of our 3rd party suppliers and partners
Contributing to the development of our overall service strategy
Skills:
Previous experience in a Service Desk Manager role
Good understanding of ITIL processes with knowledge to implement
Technical knowledge of Microsoft O365 and Active Directory
Technical knowledge of Microsoft Azure and Intune
Technical knowledge of Azure and cloud computing
Audio and video conferencing tools and technologies such as Zoom and Teams
Good understanding of Security principles
Vendor and supplier management
