La Fosse Associates are currently partnered with a client who are looking to hire a Service Desk Engineer into their team. This role will be based in London with flexible working, initial 6 month contract, inside IR35 and paying £250 per day.
- Excellent interpersonal and communication skills. Strong business and technical writing skills. Experienced in delivering technical training.
- Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
- Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
- Strong presence and presentation skills
- Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
- Strong knowledge of Windows 7 and 10 operating systems
- Strong knowledge of Apple, Android, and Blackberry mobile devices
- Knowledge of Microsoft Active Directory and Active Roles interface
- Knowledge of Cisco desktop phones and features
- Knowledge of Virtual Desktop Infrastructure (VDI)
- Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.