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Service Desk Analyst

  • Job reference: DF - 50033
  • Location: Chiswick
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £150 - £200 per day

Service Desk Analyst- 3-month Contract Chiswick 50%/ 50% London sites

A Food & Beverage Client is seeking a Field Engineer to be partly based from their flagship Chiswick base. They are looking for a engineer who will tackle first line issues in IT. The successful candidate will be providing hardware and break-fix support and possess great communication skills. The successful candidate will also answer calls that come directly to the IT Service Desk from internal and external customers dealing with them in a professional and courteous manner.

Full Valid Driver's License is Essential WITH CAR

  • Great communicator
  • Experience of working in a service desk
  • Experience in hardware and break-fix support on Laptops, Desktops and Printers
  • Required to install, maintain and repair IT products
  • Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.
  • In-depth - Windows OS (XP/Win 7/Win 10
  • Administration of Users within Active Directory
  • Remote Support Tools (i.e. VNC, RDP….)
  • upgrading existing systems and routine maintenance activities
  • Internet connectivity fault finding
  • Experience of logging tickets
  • 2nd line support experience
  • Administration of users with Active Directory
  • Appreciation of ITIL at Foundation Level
  • PCs/Windows/Microsoft/O365
  • LAN/WAN - Networking skills
  • Experience supporting Windows environment
  • Corporate Messaging - Outlook/Exchange PC hardware inventory and reporting
  • Attention to detail extremely important.
  • Resolve support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.
  • MUST HAVE A FULL VALID DRIVERS LICENCE

If you have the skills required to perform this role, please send your latest resume to david.forster@lafosse.com for more information.

Duration: 3 months

Location: Chiswick 50%/London sites 50%

Start Rate: ASAP

Rate: £150-200 per day

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