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Service Desk Analyst

  • Job reference: 32351
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £24000 - £29000 per annum

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Currently we are looking for a Service Desk Analyst to join an Entertainment/Media company in London.

The Service Desk Analyst will be an integral member of the support team. You will provide support at 1st / 2nd line for users, troubleshooting issues across software and hardware.

Summary:

Role: Service Desk Analyst

Location: London

Salary: £24,000 - £29,000

Responsibilities:

Provide 1st Line support across hardware and software.

Document incidents, problems and requests with ServiceNow

Identify areas to improve in the environment and ensure that improvements are implemented

Experience

Required:

  • Previously supported the Microsoft tech stack:
    • Windows Server
    • Windows OS
    • Active Directory
    • Office 365

Desired:

  • Windows 10
  • Mac OS
  • SCCM
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