Accessibility Links

Service Desk Analyst

  • Job reference: 28389
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £24000 - £26000 per annum

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Currently we are looking for a Service Desk Analyst to join an organisation based in London.

The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st line support and escalate issues accordingly.

Summary:

Role: Service Desk Analyst

Location: London

Salary: £24,000 - £26,000

Responsibilities:

Asses, categorise and prioritise incidents and service requests.

When unable to resolve an issue, escalate to the relevant support team

Ensure high standards are met and work to the ITIL framework

Maintain self-help documentation and the knowledge database

Experience

Required:

  • Ability to deliver high levels of customer service
  • Experience in dealing with a high volume of calls (usually between 30-60 per day)
  • Hard working and adaptable
  • Microsoft stack
  • Active Directory

Desirable:

  • Office 365
  • Azure
  • Networking
Related jobs
Network and Security Analyst
  • Permanent
  • City of London
  • £40000 - £45000 per annum + benefits
  • Reference 35764
  • Position - Network and Security Analyst Location - Central London Salary - £40,000 - £45,000 + Benefits I'm currently working with a risk consultancy who are looking for a Network and Security to join their team. They are extremely busy redesigning their network, pen testing, vulnerability testing...
Read more
Service Design & Transition Manager
  • Contract
  • City of London
  • £450 - £475 per day
  • Reference 35797
  • Service Design & Transition Manager for a leading Insurance company in London. This is an URGENT requirement with interview slots booked in for this week Requirements; Ensure service designs and end to end support models are in place for new services and that these are reviewed and updated for any changed or...
Read more
IT Service Desk Analyst
  • Permanent
  • Bracknell
  • £22000 - £28000 per annum
  • Reference 34023
  • Currently we are looking for an IT Service Desk Analyst to join a global retailer in Bracknell. The IT Service Desk Analyst will be an integral member of the support team. You will provide support at 1st line for users, troubleshooting issues across software and hardware. Summary: Role: IT Service Desk Analyst...
Read more