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Service Desk Analyst

  • Job reference: 27059
  • Location: Skipton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £16000 - £19000 per annum
This vacancy has now expired.

Your role will include:

  • Answering telephone calls from stores, head office users and external support companies
  • Resolving helpdesk tickets logged by stores or head office via phone or remote support
  • Supporting software applications
  • Use initiative to solve issues and supply solutions where possible
  • Ensure issues are completed within agreed service level agreements
  • Escalate more complex issues to 2nd line support or 3rd party companies to arrange site visits

We're looking for people with experience:

  • Working in a Helpdesk or IT Analyst capacity
  • Working with Microsoft products like Excel, Word and Powerpoint
  • Working with people and helping them with technical issues

Desired Experience:

  • Working in FS

Please apply online to hear more!

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