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Service Desk Analyst

  • Location:

    Camden

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    Service Desk Analyst

  • Salary:

    Negotiable

  • Contact:

    James Birdi

  • Contact email:

    james.birdi@lafosse.com

  • Job ref:

    71971_1639735537

  • Published:

    about 1 month ago

  • Expiry date:

    2022-01-28

  • Startdate:

    ASAP

Reporting to the Service Desk Manager, you will land in a hybrid 1st / 2nd line role where the organisation will constantly upskill you, with guidance and support from the wider Infra team.

You will land in a forward-thinking environment where innovation of technology is critical to their business model. This will give you exposure to the latest technologies both in and outside of their industry.

Location: Camden

Salary: up to £32,000 + benefits

Your role as Service Desk Analyst

  • Supporting 150 users, handling tickets via Jira and fixing / escalating them to relevant team.
  • Willingness to learn from Sys Admin and Network team to upskill yourself.
  • Collaborate with 3rd parties to resolve critical issues
  • As part of wider tech team, get involved in learning new technologies and ways of working
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability

Ideally as Service Desk Analyst

  • Knowledge of O365, Windows Server, AD and Mac exposure.
  • Any experience with AV equipment is advantageous.
  • Experience of working within a critical support service.
  • Strong self-motivation, work ethic with 'can do' attitude.

Sound interesting? Please get in touch with James.Birdi@lafosse.com