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Service Desk Analyst - 1st Line

  • Job reference: 41622
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £20000 - £24000 per annum

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Currently we are looking for an IT Service Desk Analyst - 1st Line to join an organisation based in London.

The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st line support and escalate issues accordingly.

Summary:

Role: IT Service Desk Analyst - 1st Line

Location: London

Salary: £20,000 - £24,000

Responsibilities:

Asses, categorise and prioritise incidents and service requests.

When unable to resolve an issue, escalate to the relevant support team

Ensure high standards are met and work to the ITIL framework

Maintain self-help documentation and the knowledge database

Experience

Required:

  • Ability to deliver high levels of customer service
  • Experience in dealing with a high volume of calls (usually between 30-60 per day)
  • Hard working and adaptable
  • Microsoft stack
  • Active Directory
  • Office 365

Desirable:

  • Networking
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