Accessibility Links

Service Desk Analyst - 1st Line

  • Job reference: 41622
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £20000 - £24000 per annum

Currently we are looking for an IT Service Desk Analyst - 1st Line to join an organisation based in London.

The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st line support and escalate issues accordingly.

Summary:

Role: IT Service Desk Analyst - 1st Line

Location: London

Salary: £20,000 - £24,000

Responsibilities:

Asses, categorise and prioritise incidents and service requests.

When unable to resolve an issue, escalate to the relevant support team

Ensure high standards are met and work to the ITIL framework

Maintain self-help documentation and the knowledge database

Experience

Required:

  • Ability to deliver high levels of customer service
  • Experience in dealing with a high volume of calls (usually between 30-60 per day)
  • Hard working and adaptable
  • Microsoft stack
  • Active Directory
  • Office 365

Desirable:

  • Networking
Related jobs
Office 365 Messaging Engineer
  • Permanent
  • Birmingham
  • £60000 - £65000 per annum + Benefits Package
  • Reference 41494
  • Position - Office 365 Messaging Engineer Location - Birmingham Salary - £60,000 - £65,000 + Benefits We are working with a leading supplier of consulting and infrastructure support services currently going through a migration and transformation of thier Office 365 environment as they look to move to a more cloud...
Read more
Senior System Engineer
  • Permanent
  • West End
  • £55000 - £65000 per annum + Bonus and Excellent Benefits
  • Reference 41979
  • Position - Senior System / Cloud Engineer Location - Central London Salary - £55,000-£65,000 + Bonus + Benefits We are working with a market leading, global business that provide insights on consumer buying trends through their renowned digital platform. They are looking for a Senior Engineer to help drive the...
Read more
Senior Infrastructure Engineer
  • Permanent
  • West End
  • £75000 - £85000 per annum + Bonus and Excellent Benefits
  • Reference 020921
  • Position - Senior Infrastructure / Cloud Engineer Location - Central London Salary - £75,000-£85,000 + Bonus + Benefits We are working with one of the UK's largest asset management firms, currently running a major transformation programme, shifting from on-premise infrastructure to Azure...
Read more