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Service Desk Analyst (1st / 2nd Line)

  • Job reference: 28648
  • Location: Uxbridge
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £25000 - £32000 per annum

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Currently we are looking for a Service Desk Analyst (1st / 2nd Line) to join an organisation based in Uxbridge.

The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st & 2nd line support and escalate issues accordingly.

Summary:

Role: Service Desk Analyst (1st / 2nd Line)

Location: London

Salary: £25,000 - £32,000

Responsibilities:

Asses, categorise and prioritise incidents and service requests.

When unable to resolve an issue, escalate to the relevant support team

Ensure high standards are met and work to the ITIL framework

Maintain self-help documentation and the knowledge database

Experience

Required:

  • Ability to deliver high levels of customer service
  • Experience in dealing with around 20 tickets per day
  • Hard working and adaptable
  • Eagerness to improve the service
  • Microsoft stack
  • Active Directory

Desirable:

  • Citrix
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