Accessibility Links

Service Desk Analyst -1st / 2nd / 3rd Line

  • Job reference: 24147
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £28000 - £35000 per annum
This vacancy has now expired.

Currently we are looking for a Service Desk Analyst (1st / 2nd / 3rd Line) to join a multinational Law firm. The position will see you working in the London office. There will also be opportunities to travel.

The Service Desk Analyst will be an integral member of the support team. You will provide support via telephone, email and face to face across 1st, 2nd and 3rd line.

Summary:

Role: Service Desk Analyst

Location: London (City)

Salary: £28,000 - £35,000

Working hours: 35 hours per week, Shift will be between 7am-7pm

Responsibilities:

Provide day to day technical support for issues relating to systems, hardware, software, printers and phones

Log incidents/requests and categorise/prioritise them

Provide excellent customer service

Provide efficient 1st and 2nd Line support and help out with 3rd line where necessary.

Experience

Required:

  • Service Desk experience
  • Good working experience with the Microsoft stack (Microsoft Office, Microsoft Exchange, Windows OS)
  • Understanding of ITIL framework
  • Strong ability to articulate ideas/solutions
  • Ability to work under pressure - previous Professional Services experience would be desirable

Environment

You will be working with the following technologies, so any experience here will be beneficial:

  • Microsoft Office suite (2010/13)
  • FileSite (iManage)
  • Lotus Notes (Email) and Outlook / Exchange 2010
  • Lexis Nexis Interaction
  • Windows 7 / 8.1
  • G2 Digital Dictation / Transcription
  • PDFDocs / CompareDocs
  • BMC Footprints (Ticketing System)
  • Billback COst Recovery
  • Laserforms
  • Direct Access / VPN
  • Blackberry BES 5 / BES12
  • Mobile Device Setup - Mobile Iron
  • Cisco Call Manager / Call Manager Express
  • Lync / Skype for Business
  • SCCM
Related jobs
Senior IT Service Manager (Head of)
  • Permanent
  • London
  • £80000 - £101000 per annum + bonus and benefits
  • Reference 26866
  • Position - Senior IT Service Manager (Head of) Location - London Salary - £80-101K (plus bonus & benefits) I am currently working with a market leading insurance group, who are actively seeking a Senior IT Service Manager. The Senior IT Service Manager will be accountable for the following functions: Service...
Read more
Head of Service Transition
  • Permanent
  • London
  • £80000 - £100000 per annum + bonus and benefits
  • Reference 25147
  • Position - Head of Service Transition Location - London Salary - circa £90-100K (plus bonus & benefits) I am currently working with a FTSE 100 listed organisation, who are actively seeking a Head of Service Transition to manage the Change, Release and Service Asset & Configuration functions...
Read more
Platform Specialist
  • Permanent
  • Kings Langley
  • £35000 - £40000 per annum + benefits
  • Reference 27020
  • Role: Platform Specialist Location: Hertfordshire Salary: £30-40k + benefits I'm currently working with one of the world's leading renewable energy companies. They are looking for a skilled Platform Specialist to join their growing team and develop their infrastructure. This is an excellent opportunity to join a...
Read more