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Service Desk Analyst

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Service Desk Analyst

  • Salary:

    £28000 - £32000 per annum

  • Contact:

    James Birdi

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


You're role as a service desk analyst will see you landing as the primary contact/1st line of IT support, within an organisation that will constantly upskill you, with guidance and support from the wider Infra team.

You will land in a forward-thinking environment where innovation of technology is critical to their business model. This will give you exposure to the latest technologies both in and outside of their industry.

Location: London (Hybrid)

Salary: up to £32,000

Your role as Service Desk Analyst:

  • Function as the primary point of contact and coordinate activities with the engineering teams to provide support.
  • Support Windows 10 and MacOS operating systems
  • Support iOS, Android devices.
  • Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team.

Ideally you'll have:

  • Experience with ITIL or Microsoft Operations Framework (MOF) processes.
  • Has a working knowledge of Microsoft Active Directory, Microsoft Exchange Server 2016, Office 365 for creating and editing user accounts.
  • Exceptional verbal and written communications skills
  • Ability to work effectively both independently and in team environments.

Sound interesting? Please apply directly or get in touch with me on