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Service Desk Analyst

  • Location:

    York

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £195 - £200 per day + Inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    47280332_1663150134

  • Published:

    19 days ago

  • Expiry date:

    2022-09-28

You will be joining one of the fastest growing companies in the UK with shared responsibility for their 5000 userbase. This is an opportunity to work in a global environment with little red tape, meaning you can continually progress your technical ability.

Location: York (Primarily on-site)

Remuneration: up to £200 per day (Inside IR35 - 6-month contract)

Your role as Service Desk Analyst

  • Providing high level of customer service through on-site technology support
  • Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
  • Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
  • You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.

Ideally as Service Desk Analyst

  • You will have held an identical support role for 2+ years.
  • Confident with 1st Line Support and eagerness to progress technical capabilities.
  • Broad experience with PC/Laptop hardware, software, and mobile devices.
  • Require personable individual, technical skills can be taught.

Sound interesting? Please do apply directly for more detail.