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Service Desk Analyst

Service Desk Analyst - West Midlands - £32,000 - £35,000

This role presents an opportunity for a Service Desk Analyst to join a Building Society to work in the IT department, to perform analysis, system maintenance, implementation, and support duties in support of infrastructure and other shared technology used by the Society.

Key Skills and Responsibilities:

  • Servers, networking and related on-premises infrastructure
  • Software-defined and virtual infrastructure
  • Back-up systems
  • Desktop services including PCs, printing, mobile devices, and voice systems
  • Information security and supporting technology
  • Automation tools for infrastructure and applications
  • Carry out analysis in support of Society initiatives, system changes or identified problems
  • Implement technology change either as projects or smaller changes
  • Provide support and troubleshooting for colleagues and customers