• Exeter, Devon
Job types
  • Contract
  • Hybrid Working
  • Inside IR35
  • Office Based
  • Remote Work
  • Government
  • Government and Public Services

£500 - £550 per day + Inside IR35

  • Designer
  • Leadership
  • Mid-level
  • Senior
  • AWS

3 weeks ago

Job reference



Inside IR35

Job Benefits: Inside IR35

Service Designer (Active SC Clearance Required)

About the Role:

We are seeking a talented and experienced Service Designer to join our team, supporting a prominent government agency. This role is crucial in enhancing and streamlining service delivery, ensuring user-centric and efficient processes.

Key Responsibilities:

  • Collaborate with multidisciplinary teams to design and improve government services.
  • Conduct user research to gather insights and inform evidence-based design decisions.
  • Create service blueprints, user journey maps, and other design artefacts.
  • Develop and prototype innovative solutions to enhance service experiences.
  • Engage with stakeholders to understand requirements and effectively communicate design concepts.
  • Ensure all designs comply with government standards and accessibility guidelines.


  • Proven experience in service design, preferably within the public sector.
  • Strong portfolio showcasing user research, journey mapping, and service blueprinting.
  • Proficiency in design and prototyping tools.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and as part of a collaborative team.
  • Active SC Clearance.

Desirable Skills:

  • Experience working in a government or regulated environment.
  • Knowledge of agile methodologies and practices.
  • Familiarity with government digital service standards.

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