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Service Designer

  • Location:


  • Sector:

    Change and Transformation, Public Sector

  • Job type:


  • Job functions:


  • Salary:

    £500 - £600 per day + Inside IR35

  • Contact:

    Issy Faife

  • Contact email:

  • Job ref:


  • Published:

    9 days ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:



  • Accountable for service design and user-centred design across complex, high-impact products and services
  • Lead and motivate multiple multidisciplinary teams and senior stakeholders in the application of service design and user-centred design tools and techniques
  • Capture the entire perspective of a service, setting the vision and turning interactions into simple user journeys
  • Lead service design in a complex regulated environment, able to understand user needs and track interactions across channels, identify dependencies across services and coordinate design activity across multiple teams

Essential criteria

  • Deep understanding of service design methods and practice, with proven experience using data and user feedback to improve services
  • Significant track record of successfully designing digital products and services at scale
  • Experience in matrix-managing multiple multidisciplinary design teams in the delivery of digital product and services
  • Significant experience of rapid prototyping as part of developing products and services, or transforming existing services
  • An expert design practitioner with a deep understanding of disciplines such as user research, user experience, content design, and interaction design
  • Experience of solving complex or undefined problems, leading teams to conceptualise, design, prototype, and deliver services
  • Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools
  • Excellent stakeholder management skills and the ability to form and maintain strong collaborative relationships
  • Experience of building and leading communities of practice
  • Strong skills in communicating design decisions; convincing people that user-centred approaches are the right way to design products and services
  • Understanding of the Government Digital Service (GDS) Service Standards and design principles