You’re role as Service Design & Transition Analyst will be to ensure that new or changing services receive a comprehensive Service Design including process interfaces, support model, reporting and considerations for operational resilience.
You’ll also help to deliver, mature and shape the approach for designing and transitioning systems, services and infrastructure into live service
Salary – up to £55k + 15% discretionary bonus
Location – West Midlands or Kent (Hybrid Working)
This is a very exciting time to be joining this organisation as they continue on a journey of transformation, maturing their ITSM function introducing new standards of practice and governance!
· Manage Service Design & Transition activities for the assigned portfolio end-to-end, completing all required plans, procedures, reporting and governance.
· Work with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completed by the Change Enablement team.
· Ensure that support models are agreed for all new IT services, including close liaison with any third parties and operational teams, documenting and agreeing the RACI for all activities associated with business-as-usual support.
· Complete all required reporting for your Service Design & Transition activities, including completion and demonstrable evidence of the criteria checklist, ‘Smart Pack’, Service Management Acceptance documentation, Service Design & Transition templates and the Service Operations Manual.
Ideally you’ll have:
· Knowledge of Service Design & Transition methodologies, with 2+ years’ experience in the field
· Excellent working knowledge of ITIL processes, particularly around IT Service Management.
· The ability to communicate with stakeholders at all levels with excellent written, verbal and presentation skills.
· A working knowledge of Data Governance regulations and principles, as well as Project Management frameworks
Sound like you? Please apply directly for more detail!