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Service Design and Transition Manager

  • Job reference: 24701
  • Location: Bracknell
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £60000 - £70000 per annum

Position - Service Design & Transition Manager

Location - Bracknell (regular travel to London)

Salary - £60-70k

Background:

A long-standing and highly reputable organisation based in Bracknell, with a number of business lines and internal presence is actively seeking a Service Design & Transition Manager. The Service Design & Transition Manager will be responsible for the design and assurance of end to end 'support wraps' for new or changed services, ensuring they will be supportable with defined service levels in the production estate. Responsible for engaging with project teams throughout the delivery lifecycle, coordinating and communicating to all parties involved in the transition process. Responsible for building standards and guidelines for the service design introduction/ transition. Additionally, the ongoing improvement plans will be developed and executed throughout the CSI process.

Reports to: The Head of Service

Key Accountabilities:

  • Ensure the Service Design and Transition is undertaken for all Group IS projects and major changes, preparing the relevant documentation required.
  • Engages in projects/ change lifecycle in the infancy, to establish the process, timescales and resources required to successfully transition services.
  • Coordination and communication of all parties involved in the design and transition process.
  • Ensures and agrees all service readiness activities/ criteria for projects, certifying they are in place to go live.
  • Continually measure, question and improve processes, tools and the capability of service design and transition function.
  • Create awareness of the service design/transition process, requirements and benefits across all teams and 3rd party partners.

Requirements:

  • Managing and coordinating 3rd party service providers and suppliers.
  • Exemplary communication skills, both written and verbal, combined with the ability to chair, facilitate and lead meetings.
  • Strong negotiating skills.
  • Experience of RACI type deliverables framework (e.g. Prince 2).
  • Experience of designing new services and infrastructure combined with strong service transition and structured project management methodology.
  • ITIL Service Transition/ Design Certification.

This is a fantastic opportunity and I would welcome a conversation with anyone who is interested in finding out more. Please contact kate.stoddart@lafosse.com on 0207 932 2775.

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