Accessibility Links

Service Design & Transition Manager

  • Job reference: 24026
  • Location: Wimbledon
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £55000 - £65000 per annum + bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, our Work For La Fosse.

 

 

 

 Return to homepage.

Position - Service Design & Transition Manager

Location - Wimbledon

Salary - £55,000 - £65,000 (plus bonus & benefits)

I'm currently supporting a FTSE 250 Insurance firm, who are actively seeking a Service Design & Transition Manager, to join there ITSM function. Reporting into the Head of Service Transition, the Service Design & Transition will have confidence in supporting several and varying projects simultaneously. They will also need to be confident in facing off to Senior Stakeholders and Programme/Project Mgrs, so must have proficiency in advising on Service Design/Transition processes to technical and non-technical audiences.

Your responsibilities within this role will include:

  • Assurance of test activities including UAT and OAT.
  • Delivering key project and status updates to stakeholders.
  • Manage the acceptance/introduction of projects into a live environment.
  • Development of Service Transition collateral.
  • Manage the early-life support process.
  • Challenge stakeholders and influence decisions at the appropriate level.
  • Running knowledge transfer workshops.
  • Seek and drive efficiency improvements within the IT Delivery framework.

To be successful in this role you will need these skills:

  • Comprehensive knowledge of Service Transition Management processes and standards.
  • Experience of working in a challenging environment where tact, diplomacy, excellent relationship management and communication skills are critical to positively influence relationships with a wide range of stakeholders.
  • Understanding of ITIL processes, Foundation Level as a minimum.
  • Previous experience of liaising with, and mediating between, numerous senior stakeholders.
  • Good project management skills. Ability to plan, organize, and direct teams in line with changing priorities.
  • Ability to raise risks and issues in a timely manner to the right people at the right time.
  • Degree level or equivalent desirable.
  • Bachelor's Degree in Business, Information Management, or a related field.

This is a fantastic opportunity to join a mature Service Transition team within a fantastic FTSE 250 organisation; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
Digital Project Manager - Mobile
  • Contract
  • London
  • £400 - £410 per day
  • Reference 31334
  • My client is an international, award-winning organisation who are actively looking for a Digital Project Manager who has experience working on mobile application projects. This FTSE 250 company are currently going through Digital transformation and as a Project Manager, you will be responsible for driving outcomes and...
Read more
Project Manager - Facilities Management / CAFM
  • Contract
  • London
  • £500 - £550 per day
  • Reference 31237
  • Project Manager - Facilities Management / CAFM A leading organisation within Facilities Management is searching for a driven Project Manager to deliever the end to end deployment of mobile technology to a field-based workforce. You will work closely with their CAFM Mobile Solution provider/CAFM Implementer to deliver...
Read more
Project Manager - Facilities Management
  • Contract
  • London
  • £450 - £525 per day
  • Reference AL31237
  • My client is a leading commercial real estate organisation, looking for a Facilities Management Project manager with extensive experience delivering Soft FM projects. The Facilities Management (FM) Project Manager will be part of the wider 'sessional space' team and will be responsible for creating...
Read more