Banner Default Image
Back to job search

Service Design & Transition Manager (Inside IR35)

  • Location:

    City of London

  • Sector:

    Service Delivery

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £600 - £620 per day + Inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:


Reporting to the Design & Transition practice Lead, you will be joining a truly global household brand within a fast-paced transformational role.

Their environment is modern and utilises ServiceNow/Cloud and DevOps/Agile methodologies.

Location: London (Hybrid)

Remuneration: up to £620 per day (inside IR35) initial 6 month contract

Your role as Service Design & Transition Manager

  • You own and develop the Service Design & Transition processes and function.
  • You create and agree the service acceptance criteria within IT and the wider business.
  • You will work closely with the other members of the Service Management team to build out Service Now
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
  • Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met

Ideally to be successful as Service Design & Transition Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 3+ years in Design or solely Transition positions.
  • Held a similar position within Service Transition for global transformation programmes.
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.