Accessibility Links

Service Design and Transition Manager (Infrastructure)

  • Job reference: 47248
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £450 - £500 per day

Service Design and Transition Manager (Infrastructure + Security)

6 months


Service Design and transition Manager position, based in London, for a project to outsource infrastructure and security to a managed services provider.
We are looking for a Hands on individual who has had full responsibility and ability to lead workshops and offer suggestions around ITSM processes.

Scope of Services

· To work with the project team, Third parties and retained support organisation to define service requirements

· Document and deliver the Service Design Package for the new service to agreed standards

· Document the overall Service Operating Model for the new service

· Agree Service Transition Plan and associated acceptance criteria

· To determine and agree the detailed ITSM integration detailed requirements

· To act as the service management process interface

· To work on determining any training requirements

· To work with the programme team on the service design technical requirements

· To derive use cases for the ITSM integration

· Support the transition of this Scope of Services to a Third Party Provider once appointed.


· Co-ordination, documentation and delivery of Service Design Package across vendor and delivery teams

· Agree the Service Transition Plan aligned to the overall project plan

· Agree Acceptance Criteria as part of the Service Transition Plan

· To document the detailed ITSM integration requirements

· To document use cases for the ITSM integration impacting shall not seek to exercise any direction, control, or supervision over the Consultant's working methods in the provision of services.

Within the scope of services, the Consultant shall complete their work in adherence to relevant policies, process and standards

Scope of services successfully transitioned to third party provider and knowledge transfer complete.

Expected Skills and Experience


  • Excellent communicator in English - both written and verbal
  • Experience of generating reports in different formats like PDF, MS-WORD, MS-EXCEL
  • Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties
  • Hands-on Service Design experience gained in complex vendor outsourcing projects
  • Proven experience with ITGC
  • Proven experience with working in complex environments
  • Experience in working in a fast paced programme
  • ITIL V3 Intermediate qualification
  • Experience in working with a managed security services partner (MSSP)
  • Experience in outsourcing or transitioning in-house and on premise security services to a third party
  • Experience or working with system integrators
  • Experience in working with specialist security and infrastructure services suppliers
  • Experience of working in a banking environment
  • Good understanding of change management concepts, project quality and risk management concepts
  • Open minded towards other technologies and with a wide and keen interest on the evolution of technology.
  • A team player with a positive and constructive attitude towards work and colleagues

Related jobs
IT Environments Manager
  • Contract
  • Newport
  • £500 - £550 per day + in scope of IR35
  • Reference 48662
  • Role: IT Environments Manager - Public Sector Location: Newport Duration: 6 months Rates: up to £550/day in scope Clearance: SC preferred, BPSS will be accepted Our Newport based client is currently looking for an Environments Manager to join them on an initial 6 month contract...
Read more
Security Assurance Co-ordinator (Security Support) - DV Cleared
  • Contract
  • London
  • £0 per day
  • Reference 48621
  • Security Assurance Co-ordinator (Security Support) - DV Cleared Clearance Level: DV (must be in place already) Contract Length: 6 months- start date in January Location: London Daily rate: UP TO £540 An information Security Assurance Co-ordinator required to manage a range of information security risk management and...
Read more
Technical Author
  • Permanent
  • Rickmansworth
  • £400 - £450 per day
  • Reference 48558
  • Technical Author 6month Rickmansworth The succesful candidate will have the ability to analyze and document services from the top down. This involves cataloguing the service as delivered to the customer, the business service, describing the IT components and their function involved in delivery of the service...
Read more