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Service Design & Transition Manager - Contract (INSIDE IR35)

Service Transition Manager - 6 Month Contract - London - INSIDE IR35

Our key client based in the city are looking for an experienced Service Design & Transition Manager to ensure seamless service transition and operational readiness for the replatforming of their core production services. You'll be playing a hands on role in defining the end to end support model, delivering against agreed operational acceptance criteria and ensuring service readiness and supportability.

Essential Requirements:

  • Proven track record working as a Service Transition Manager
  • Managing the move of project deliverables in to operational support for cloud services using agile methodology
  • Developing Service Support Models, Service Design Packages, Service Definition's & artefacts supporting the go-live of new and updated services
  • Evidence of working with matrixed support teams to ensure readiness for go-live and handover of new technology in to support
  • Excellent understanding of AWS cloud services and hybrid environments is necessary
  • Interpreting and developing contract or Service Level Agreements for 3rd party support provisions and understanding underpinning contracts (UC's)
  • Working in a highly collaborative environment with strong stakeholder management
  • Excellent communication skills - ability to present to senior management & lead workshops confidently
  • ITIL and Agile experience

If you have the skills required to perform this role, please send your latest resume to lewis.cowell@lafosse.com

Job type: Contract (Inside IR35)

Rate: £500 - £550 a day

Duration: 6 Months (Likely extension)

Location: London