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Service Design and Transition Manager

  • Location:


  • Sector:

    Service Delivery

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £60000 - £65000 per annum + plus benefits

  • Contact:

    James Birdi

  • Contact email:

  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


  • Startdate:


A brand new global ITSM team has been created for one of the fastest growing retail companies in the UK. You will land in a modern environment compromising of Cloud, Agile, DevOps and ServiceNow.

Location: Surrey (1 day per week max)

Remuneration: up to £65,000 + benefits

Your role as Service Design & Transition Manager

  • You own and develop the Service Management processes and function.
  • You create and agree the service acceptance criteria within IT and the wider business.
  • You will work closely with the other members of the Service Management team to build out Service Now
  • Ensure that new services are developed in line with the service offering to provide 24/7 coverage, supporting a follow the sun model, utilising our global support teams
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting

Ideally to be successful as Service Design & Transition Manager you will:

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally held similar position within Service Transition
  • Knowledge of all types of methodologies would be beneficial from Agile to Waterfall, TOGAF to DevOps.
  • ITIL Foundation
  • Be happy in an environment of continuous review and improvement

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.