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Service Design & Transition Manager

  • Location:

    London

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £62000 - £65000 per annum + bonus + private HC + more!

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1631295967

  • Published:

    14 days ago

  • Expiry date:

    2021-10-22

  • Startdate:

    ASAP

Reporting to the Design & Transition practice Lead, you will be joining a truly global household brand within a fast-paced transformational role.

Their environment is modern and utilises ServiceNow/Cloud and DevOps/Agile methodologies.

Location: London (Hybrid)

Remuneration: up to £65,000 + bonus paid last 3 yrs + private health + more!

Your role as Service Design & Transition Manager

  • You own and develop the Service Design & Transition processes and function.
  • You create and agree the service acceptance criteria within IT and the wider business.
  • You will work closely with the other members of the Service Management team to build out Service Now
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
  • Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met

Ideally to be successful as Service Design & Transition Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 3+ years in Design or solely Transition positions.
  • Held a similar position within Service Transition for global transformation programmes.
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.