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Service Design & Transition Lead

Reporting to the Head of ITSM, you will be joining a truly global brand within a fast-paced transformational role.

Location: South Coast (1 day per week)

Remuneration: £700 - £800 per day (Inside IR35) initial 6 month contract (likely extension)

Your role as Service Design & Transition Lead

  • You create and agree the service acceptance criteria within IT and the wider business.

  • 40% team management, 60% service design and transition

  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting

  • Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements

  • Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met

Ideally to be successful as Service Design & Transition Lead

  • Have an in-depth understanding of Service Management Framework principles and processes

  • Ideally 3+ years in Design / Transition, must have managed ITSM teams previously.

  • Held a similar position within Service Transition for global transformation programmes.

  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.