Reporting to the Head of ITSM, you will be joining a truly global brand within a fast-paced transformational role.
Location: South Coast (1 day per week)
Remuneration: £700 - £800 per day (Inside IR35) initial 6 month contract (likely extension)
Your role as Service Design & Transition Lead
You create and agree the service acceptance criteria within IT and the wider business.
40% team management, 60% service design and transition
Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
Ideally to be successful as Service Design & Transition Lead
Have an in-depth understanding of Service Management Framework principles and processes
Ideally 3+ years in Design / Transition, must have managed ITSM teams previously.
Held a similar position within Service Transition for global transformation programmes.
Sound interesting? Please do apply directly for more detail.
Every applicant will be reviewed and responded to.