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Service Design & Transition Lead

  • Location:

    London

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Manager

  • Salary:

    £70000 - £75000 per annum + Bonus and benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    56125_1603475211

  • Published:

    about 1 month ago

  • Expiry date:

    2020-11-22

  • Startdate:

    ASAP

Reporting to the Head of Service Management, your role is brand new to the business and will be setting strategy and moulding processes within a recently established ITSM function.

Your role has 2 direct reports and ideally requires you to have a proven background in seamless service transition & integration with a focus on CSI. Ideally you will have exposure in both azure and heavily outsourced environments.

Location: London (WFH with office presence when safe to do so)

Salary: £75,000 + bonus + benefits

Your role as Service Design & Transition Lead:

  • Ensure seamless service transition and operational readiness for our new cloud-based services.

  • Play a key role in maturing the Service Design & Transition framework and work with project teams to ensure seamless introduction of new and modified services into BAU.

  • This role requires working closely with multiple internal teams and our managed service provider(s).

  • Mature, build and own the Service Design & Transition function

In order to be succesful as Service Design & Transition Lead:

  • Ideally have experience of managing small teams within SD&T

  • Managing the move of project deliverables in to operational support for cloud services

  • Developing Service Support Models, Service Design Packages, Service Definition's & artefacts supporting the go-live of new and updated services

  • Evidence of working with matrixed support teams to ensure readiness for go-live and handover of new technology in to support

  • Interpreting and developing contract or Service Level Agreements for 3rd party support provisions

  • Working in a highly collaborative environment with strong stakeholder management

  • ITIL certification

  • Highly articulate, professional communicator both verbally and written with a customer centric focus

Sound interesting? Please do apply directly or get in touch with lewis.vyse@lafosse.com for further detail.