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Service Design & Transition Analyst

  • Location:

    Kent

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Permanent

  • Job functions:

    Mid-Level, Designer, IT Service Management, IT Services

  • Salary:

    £45000 - £55000 per annum + + Benefits

  • Contact:

    Kieran Daly

  • Contact email:

    kieran.daly@lafosse.com

  • Job ref:

    KDA222229876_1668507957

  • Published:

    16 days ago

  • Expiry date:

    2022-12-27

La Fosse is working with a business solutions specialist to help recruit a Service Design Lead.

Our client has gone through a major transition for the last few years due to them merging with a much larger group, making them a world wide organisation - due to this growth, they are now looking for a Service Design Lead to come on board.

Location: Kent - Remote

Remuneration: £45000 - £55,000, 3-5% bonus, 12% pension, 25 days + BH

Your role as a Service Design & Transition Analyst

  • Work closely with the service transition team in order to ensure a smooth transition and understanding, aiding problem resolution, ensuring that there is clarity around operational acceptance requirements and that the solution meets the service design.

  • Responsible for the Governance, maintenance and development of all ITIL processes within ICT throughout transition and ongoing to ensure consistency across ICT and alignment to ITIL standards.

  • Working with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities.

  • Responsible for Reporting on progress, continual service improvements and suggestions, as well as highlighting risks and issues.

Ideally to be successful as a Service Design & Transition Analyst

  • Substantial experience of working in a customer service environment.

  • Ability to learn new software/hardware in depth quickly by taking responsibility for own development and improvement. Particularly those that impact on service design and implementation.

  • Proficient in methods, techniques and tools for planning, organizing, resourcing, directing, co-ordinating and monitoring ongoing activities.

  • Able to present ideas clearly to a non-technical audience at all levels within the organisation.

Sound interesting? Please do apply directly for more detail.