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Service Design & Transition Analyst

  • Location:

    City of London

  • Sector:

  • Job type:


  • Job functions:


  • Salary:

    Up to £540 per day

  • Contact:

    Isabelle Gaby

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Service Design & Transition Analyst - outside IR35

I am currently recruiting for a Service Design & Transition Analyst to work within the financial services on a 6 month initial contract outside of IR35.


  • Service Acceptance Criteria documentation and high level summaries to indicate readiness for service
  • Warranty and Early Life Support documentation where required
  • Service Risks assigned to owners and logged with IT Risk
  • Service Design documentation, signed off by appropriate stakeholders
  • Operational processes
  • Service Definition and Impact documents
  • Service Approach documents

Expected Skills and Experience


  • Strong understanding of infrastructure and application services
  • Experience of carrying out Service Design & Transition activities for a DC migration;
  • Experience of carrying out Service Design & Transition activities for projects delivering new key business services
  • Good working understanding of ITSM processes across the lifecycle as well as change management concepts, project quality and risk management concepts
  • Experience of working in an organisation that is undergoing a significant technology or process transformation
  • Experience of creating and documenting new operational processes
  • Attention to detail and able to deliver high quality written and verbal output
  • Ability to collate and summarise numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk
  • Ability to work independently and quickly get to grips with a complex, fast-moving programme.
  • Strong stakeholder management skills
  • Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties
  • Experience of working with system integrators and managed services
  • Pragmatism and problem solving
  • A team player with a positive and constructive attitude towards work and colleagues


  • ITIL V3/V4 qualifications

Please apply within!