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Service Delivery/Support Manager - Dynamics AX

  • Job reference: 01082018SDM
  • Location: City of London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: ERP and CRM Systems
  • Salary: £350 - £425 per day

My client who is currently doing a global MS Dynamics AX rollout, is looking for a Service Delivery Manager to join the programme for an inital 6 month period.

This particular candidate will need:

- Previous experience in Microsoft Dynamics AX is essential

- 5-8 years service delivery managment experience in Dynamics AX Finance Systems

- Broad IT background, ideally application and infrastructure

- ITIL Foundation experience

- Excellent stakeholder management is essential

- Strong verbal and written communication skills.

Key Responsibilties

- Ensure appropriate core processes are in-place such as Major Incident Management, Incident, Problem, Change, Service Introduction, Risk Management, Supplier Management and Service Reporting

- Managing the relationship between the IT Service Management, 3rd Parties

- Reviewcurrent DR / BCP to ensure it is fit for purpose

- Monitoring and tracking of support tickets and delivarables using appropiate tools

This is an immediate please requirement so please apply ASAP.

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