Accessibility Links

Service Delivery Manager

  • Job reference: 25824
  • Location: Northallerton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £45000 - £55000 per annum

Due to recent positive changes to the business, our client is now looking for a Service Delivery Manager. We're looking for someone who able to analyze the current state of Service Delivery, then deliver changes to the operating model to improve processes.

You will be responsible for:

  • Analysing current needs to the business from a Service Delivery perspective
  • Implement ITIL processes fit for purpose to the business
  • Manage a Virtual Team of 1st, 2nd and 3rd Line Engineers.
  • Act as a "Business Relationship Manager" to the wider business. Taking feedback from the business and using it to improve Service Delivery.
  • Generate SLA's and KPI's for the Service Delivery Function.

Skills/experience required:

  • Strong stakeholder management, across technical and non-technical people.
  • Excellent ITIL knowledge (ITIL Certification desired)
  • Strong team management/leadership skills in a "Virtual Team" environment
  • Proven experience in transforming a Service Delivery environment into a well-processed function.

Related jobs
IT Project Manger - ITSM/ITIL/TOM
  • Contract
  • Aylesbury
  • £550 - £600 per day
  • Reference 20850
  • IT Project Manger - Service Design/TOM/ITIL FTSE client is currently seeking a project manager with a strong understanding of managing or defining operating models.The individual will have service design and operating model expertise and implementing a model which will industrialise how we support...
Read more
IT Project Manager - Windows 10 Migration
  • Contract
  • Woking
  • £500 - £525 per day
  • Reference 13945
  • My client is currently seeking an Infrastructure PM to assis with the migration from the existing Windows 7 operating system to Windows 10 for the entire end-user estate of the organisation. Key Requirements: Proven track record in delivering similar Windows Migration projects from a technical perspetiveExperience of...
Read more
IT Support Administrator
  • Permanent
  • London
  • £35000 - £45000 per annum
  • Reference 26197
  • Currently we are looking for an IT Support Analyst to join an organisation based in London. The IT Support Analyst will be an integral member of the support team. You will provide day to day support including moves and changes, change requests, administration and systems maintenance...
Read more