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Service Delivery Manager

  • Job reference: 25824
  • Location: Northallerton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £45000 - £55000 per annum

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Due to recent positive changes to the business, our client is now looking for a Service Delivery Manager. We're looking for someone who able to analyze the current state of Service Delivery, then deliver changes to the operating model to improve processes.

You will be responsible for:

  • Analysing current needs to the business from a Service Delivery perspective
  • Implement ITIL processes fit for purpose to the business
  • Manage a Virtual Team of 1st, 2nd and 3rd Line Engineers.
  • Act as a "Business Relationship Manager" to the wider business. Taking feedback from the business and using it to improve Service Delivery.
  • Generate SLA's and KPI's for the Service Delivery Function.

Skills/experience required:

  • Strong stakeholder management, across technical and non-technical people.
  • Excellent ITIL knowledge (ITIL Certification desired)
  • Strong team management/leadership skills in a "Virtual Team" environment
  • Proven experience in transforming a Service Delivery environment into a well-processed function.

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