Accessibility Links

Service Delivery Manager

  • Job reference: 25824
  • Location: Northallerton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £45000 - £55000 per annum
This vacancy has now expired.

Due to recent positive changes to the business, our client is now looking for a Service Delivery Manager. We're looking for someone who able to analyze the current state of Service Delivery, then deliver changes to the operating model to improve processes.

You will be responsible for:

  • Analysing current needs to the business from a Service Delivery perspective
  • Implement ITIL processes fit for purpose to the business
  • Manage a Virtual Team of 1st, 2nd and 3rd Line Engineers.
  • Act as a "Business Relationship Manager" to the wider business. Taking feedback from the business and using it to improve Service Delivery.
  • Generate SLA's and KPI's for the Service Delivery Function.

Skills/experience required:

  • Strong stakeholder management, across technical and non-technical people.
  • Excellent ITIL knowledge (ITIL Certification desired)
  • Strong team management/leadership skills in a "Virtual Team" environment
  • Proven experience in transforming a Service Delivery environment into a well-processed function.

Related jobs
Project Manager (Infrastructure)
  • Permanent
  • London
  • £45000 - £50000 per annum + Benefits
  • Reference 27219
  • Role: Project Manager Salary: £45K-£50K + Benefits Location: London Project Manager required to join one of the UK's most recognizable Charity organisations that employs 3,000+ people with over 700 stores nationwide and is embarking on a large scale enterprise wide transformation programme...
Read more
Wintel Engineer - Citrix (PVS), AD, Windows Server, Powershell
  • Contract
  • Surrey
  • £350 - £400 per day + neg.
  • Reference 146899
  • Wintel Engineer - O365, Citrix (PVS), AD (multipe domains), Windows Server 2010-16, Exchange 03-13, Powershell, Command Lines A leading retailer are on the lookout for a Wintel Engineer with the full Microsoft Stack (Windows Server 2010-16, Exchange 03-13, SQL Server, VMWare, SCCM) and 3rd line technical/build...
Read more
Senior Linux Engineer
  • Permanent
  • Windsor
  • £60000 - £80000 per annum + Benefits Package
  • Reference 20997
  • Senior Linux Engineer One of the US's most innovative and fast growing companies are looking for a Senior Linux Engineer to work in their UK office to support, maintain and build their hosted server environments. Most of which are running Red Hat Enterprise Linux and are virtualized using VMWare vSphere...
Read more