You will be joining one of the highest grossing online retailers in the UK, as they transform their business model, requiring a SDM to continually drive ITSM maturity.
The role will be yours to sculpt but will ultimately contribute to multiple service management workstreams, manage a variety of external suppliers and be seen as the SME when it comes to Service Strategy.
This is a fast paced, immature ServiceNow environment.
Location: Farnham (2-3 days hybrid model)
Remuneration: up to £70,000 package + 15% bonus
As Service Delivery Manager you will:
Lead in unifying our IT service delivery objectives and drive forward service consistency.
Add value in the areas of IT service strategy, design, transition, operation and improvement.
Out of hours' duty manager support and advice to staff for incidents, events, changes.
Manage our 3rd party services, ensuring they deliver value for money, providing regular feedback.
To ensure the local IT service models creation, process and procedures are documented, followed and improved.
To be successful as Service Delivery Manager:
5 - 10 years minimum and proven IT technical and service delivery management experience.
IT service management (ITIL V3) and project management (PRINCE2) qualified, and SIAM would be advantageous.
Extensive third party managed service supplier management experience.
Sound interesting? Please do get in touch.