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Service Delivery Manager

You will be joining one of the highest grossing online retailers in the UK, as they transform their business model, requiring a SDM to continually drive ITSM maturity.

The role will be yours to sculpt but will ultimately contribute to multiple service management workstreams, manage a variety of external suppliers and be seen as the SME when it comes to Service Strategy.

This is a fast paced, immature ServiceNow environment.

Location: Farnham (2-3 days hybrid model)

Remuneration: up to £70,000 package + 15% bonus

As Service Delivery Manager you will:

  • Lead in unifying our IT service delivery objectives and drive forward service consistency.

  • Add value in the areas of IT service strategy, design, transition, operation and improvement.

  • Out of hours' duty manager support and advice to staff for incidents, events, changes.

  • Manage our 3rd party services, ensuring they deliver value for money, providing regular feedback.

  • To ensure the local IT service models creation, process and procedures are documented, followed and improved.

To be successful as Service Delivery Manager:

  • 5 - 10 years minimum and proven IT technical and service delivery management experience.

  • IT service management (ITIL V3) and project management (PRINCE2) qualified, and SIAM would be advantageous.

  • Extensive third party managed service supplier management experience.

Sound interesting? Please do get in touch.