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Service Delivery Manager

  • Location:

    London

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £45000 - £50000 per annum + plus benefits

  • Contact:

    James Birdi

  • Contact email:

    james.birdi@lafosse.com

  • Job ref:

    75791_1655711168

  • Published:

    7 days ago

  • Expiry date:

    2022-08-01

  • Startdate:

    ASAP

Joining as a Service Delivery Manager, you will land within a technology team that has recently completed a digital transformation programme, with a modern Cloud-First Infrastructure that utilises some of the latest technologies.

Location: London (Hybrid)

Salary: up to £50,000 + benefits

You will be responsible for leading a team of analysts to deliver an excellent service whilst maintaining a structured approach to technical support, as well as using continual service improvement to enhance the service, user experience and overall satisfaction with the Service Desk.

Key Duties include:

  • Develop and lead the Service Desk support strategy and operate as an intelligent advocate for business areas to deliver their objectives and outcomes
  • Manage the service desk function, its day-to-day technical operations, OLAs and participate in oversight of 3rd party contracts.
  • Lead on incident, problem and service requests
  • Provide advice and guidance for technical options that meet user requirements efficiently, and/or with greater reusability.

Sound interesting? Please do apply directly for more detail.

Every candidate will be considered and responded to.