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Service Automation Analyst

  • Job reference: 30541
  • Location: Manchester
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £0 per annum

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Service Automation Analyst- Salford - Initial 6 month contract

Our Salford based client is looking for a Service Automation analyst for a 6-month initial contract.

Key Skills and Experience:

  • In-depth technical knowledge of ServiceNow
  • Act as the ServiceNow (SME) providing advice and guidance of ServiceNow to technical, process, and business groups to help shape requirements and ensure that the quality of documentation delivered into the change process is to the required standard.
  • Drives and tracks the requirements for IT, gathering efforts translating business requirements into feasible functional requirements.
  • Support the Service Operations team in the key ITIL areas, Major Incident Management, Problem Management, Continual Service Improvement, Service Integration, Business Support and SACM.
  • IT Service Management qualification, e.g. ITILv3 Foundation

Key Terms: Service Automation, ITL, SACM, Service integration, ServiceNow

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