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Service Assurance Manager

  • Job reference: 42692
  • Location: West Yorkshire
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £300 - £450 per day

Service Assurance Manager - West Yorkshire - Initial 3 Month Contract

My West Yorkshire based client are looking for a Service Assurance Manager to ensure that the delivery of ICT services to my client's user base is of high quality and fit for purpose. You will be responsible for the ICT service on behalf of the users to constantly drive and improve ICT service provision and service SLA performance.

Role responsibilities will include governing controls and information of hardware and software assets and monitoring Service Desk queues to ensure that business incidents and service requests are prioritised, progressed and resolved within SLA parameters.

The successful candidate will have:

  • A skilled ISO20000 service management background, ideally with ITIL Manager's Certification.
  • A background of Service Desk Management or Problem Management.
  • Supplier Management experience, specifically working with third-parties for incident/service requests.
  • A proven track record of strong relationship skills, both within and external environments.
  • Excellent Microsoft Office skills

If this role would be of interest to you or if you would like to discuss the role in more detail, then please apply to the advert or send your CV to william.sharp@lafosse.com and I will be in contact to give you more detail.

Keywords: Service Assurance Manager

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