La Fosse are working with a globally leading insurance firm to help recruit a Service Analyst to join a specialist business arm of the company- This is a brand new role that would see you run IT as a function looking at cost, delivery value and how the service can ultimately be improved going forward.
Location: Central London (Hybrid Working - Monday & Friday WFH)
Salary: £55k + up to 20% bonus
Your role as a Service Analyst is to look at data & analytics on the services you provide - you will focus on how you measure all the services and then you will look in to how the services are performing & if there's room for improvement and how that can be achieved.
Key Responsibilities for Service Analyst role:
- You will take up a role with a blend of IT Service Management but with a main focus on data & analytics to be able to measure how good your services are performing.
- Working with ServiceNow and PowerBI.
- You will get a lot of exposure to data analytics, developing, service & infrastructure.
- As a Service Analyst you will look at solutions to improving services.
You will have:
- Excellent working knowledge of ITIL processes, particularly around IT Service Management.
- Previous experience looking in to services provided though data & analytics.
- Experience working with ServiceNow & PowerBI is sought after.
- Excellent written, verbal and presentation skills with the ability to tailor communications to senior/board level management and business stakeholders is essential
- Experience working in Financial services is sought after but not essential.
Sound interesting? Please apply directly for more detail!
