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Service Analyst

  • Location:

    City of London

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £48000 - £55000 per annum

  • Contact:

    Kieran Daly

  • Contact email:

    kieran.daly@lafosse.com

  • Job ref:

    KDA79245_1655372793

  • Published:

    9 days ago

  • Expiry date:

    2022-07-28

  • Startdate:

    ASAP

La Fosse are working with a globally leading insurance firm to help recruit a Service Analyst to join a specialist business arm of the company- This is a brand new role that would see you run IT as a function looking at cost, delivery value and how the service can ultimately be improved going forward.

Location: Central London (Hybrid Working - Monday & Friday WFH)

Salary: £55k + up to 20% bonus

Your role as a Service Analyst is to look at data & analytics on the services you provide - you will focus on how you measure all the services and then you will look in to how the services are performing & if there's room for improvement and how that can be achieved.

Key Responsibilities for Service Analyst role:

  • You will take up a role with a blend of IT Service Management but with a main focus on data & analytics to be able to measure how good your services are performing.
  • Working with ServiceNow and PowerBI.
  • You will get a lot of exposure to data analytics, developing, service & infrastructure.
  • As a Service Analyst you will look at solutions to improving services.

You will have:

  • Excellent working knowledge of ITIL processes, particularly around IT Service Management.
  • Previous experience looking in to services provided though data & analytics.
  • Experience working with ServiceNow & PowerBI is sought after.
  • Excellent written, verbal and presentation skills with the ability to tailor communications to senior/board level management and business stakeholders is essential
  • Experience working in Financial services is sought after but not essential.

Sound interesting? Please apply directly for more detail!