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Senior Support Engineer (2nd/3rd Line)

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £240 - £250 per day + Inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Your role is newly created and will be joining a global financial services firm. Whilst this is initially 6 month contract, multiple extensions are very possible as proven by current contractors.

No technologies are off-limits, and your primary responsibility is to provide user support and resolve tickets within their modern environment, utilising ServiceNow.

Location: Westminister (1 day WFH)

Remuneration: up to £250 (6 months - inside IR35)

Your role as IT Support Engineer

  • Providing high level of customer service through on-site technology support
  • Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
  • Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
  • You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.

Ideally as IT Support Engineer

  • You will have held an identical support role for 4+ years.
  • Confident with 2nd Line Support and eagerness to progress technical capabilities.
  • Broad experience with PC/Laptop hardware, software and mobile devices.
  • Pro-active, personable and ability to take full ownership of user issues both remotely and F2F.

Sound interesting? Please do apply directly for more detail.