Banner Default Image
Back to job search

Senior Sales Manager - Client Management

About the company

Our client has an opportunity to join them as a Senior Sales Manager with a Client Management focus. The company is an exciting, high growth, PE backed fintech based in London.

They have a pioneering approach which has opened the door to innovation, enabling their clients to thrive. They continue to ask, 'What if...?' every day, working with clients to bring their powerful financial services to everyone from shopkeepers and savers to businesses and institutions.

It's the skill and enterprise of their own people that make this happen, and it's their belief in fairness, autonomy and choice that means they have opportunities to learn, grow and contribute to their partners' success.

What you'll do

Client Management is responsible for delivering high portfolio growth and an exceptional customer experience with appropriate clients, governed by the overall policy & strategy of the company. Relationship Managers are expected to follow the defined sales management processes to identify, engage and win mandates with clients providing a high-quality sales experience that fosters long-term relationships and growth. The successful candidate will join a high-performance client management organisation, with an embedded risk & control mindset and that operates through a strong team ethos that values collaboration, innovation and positive engagement. The successful candidate will be responsible for driving sustainable revenues and returns from their client portfolio.

The Client Management team is part of the Chief Customer Office.

Primary Accountabilities

  1. Revenue & Pipeline growth: deliver realised revenues to the business through taking clients through the full sales cycle. Build a rich and robust pipeline of deals that make consistent progress through the sales and onboarding process.
  2. For live clients, drive cross-sell and wallet-share growth whilst protecting against client/revenue attrition.
  3. Identify and target large, strategic deals/clients and convert to realised revenues whilst maintaining strict accordance to risk and control frameworks.
  4. Continue to improve client satisfaction and client experience, finding ways to drive commercial benefit for both the client and the company whilst protecting the good reputation of the company.
  5. Contribute to the strategic and operational direction of the team to deliver a high-performance client management process and culture.
  6. Maintain effective relationships and deal openly with all key stakeholders by pursuing the revenue targets and aspirations, considering the needs of all stakeholders and decisions which in the long term are positive for customers, shareholders, employees and the communities within which the organisation operates.
  7. Create and execute against a sector strategy that is ambitious and achievable. Be responsible for performance against objectives and take accountability for delivery.
  8. Work closely across the business, product management and with the Marketing and Communications to deliver an appropriate market facing presence & messaging.
  9. Think strategically about longer-term, sustainable client generation.
  10. Lead complex negotiations and close large strategic deals.
  11. Contribute to identifying explicit and implied client needs, engaging key influencers and decision makers, developing solutions and leading proposals and pitches to clients
  12. Build strong relationships across the business to work collaboratively with Finance, Product and other areas to ensure the client voice is represented whilst maintaining commerciality for the business
  13. Have a clear market view on news and developments with respect to competitors, payment systems and client sectors.

A bit about you

  1. A professional with strong and demonstrable experience in selling payment services to a range of financial institutions and FinTech.
  2. Experience in marketing to a wide range of C-Suite contacts including CEO, CTO, CIO.
  3. Knowledge of FX, Currency payments, SEPA and European banking would be an advantage
  4. Deep understanding of the UK payments landscape. Robust knowledge of digital banking solutions such as API's, regulatory & scheme advancements, and international banking will be advantageous.
  5. An outstanding track record of delivering against sales targets and winning large mandates. Also the ability to maintain long-term client relationships.
  6. Strategically minded and able to demonstrate success of originating new client or deal types to the business.
  7. An Industry expert in Payments, has deep understanding of the industry domain - banking and financial sector
  8. Demonstrable subject matter expertise as it relates to UK Payments (BACS, CHAPS, Sterling Clearing)
  9. A good Risk & Compliance competence, and evidence of successfully operating in a robust and resilient risk culture.
  10. Detailed orientated, ability to multi-task, strong written and verbal communication and a confident presenter to ExCo & Board. Ability to handle conflicting priorities and goals.
  11. The ability to both be a positive team player that adds value to team dynamics as well as an individual who does not need close supervision to deliver results.

About what we offer

  • Competitive salary
  • 25 days annual leave
  • 2 days off per year to use to volunteer for a cause (Charity days)
  • Competitive employee benefits and perks
  • Remote-first working with access to London or Bristol offices
  • Regular in-person and online socials
  • A supportive, challenging and agile environment
  • Flexible working practices
  • You'll get to work in one of the most exciting Banks in the market right now!