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Senior Operations Manager

  • Job reference: 43640
  • Location: City of London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £500 - £600 per day

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Senior Operations Manager

Contract: 6 Months

Location: London

Our London based client is looking for a Senior Operation Manager to oversee a number of key functions within the Product development environment that enable the delivery of a high-quality service to end users, and to ensure service support and service delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the Service Delivery and Operations team to achieve those expectations to a high standard. This product is cross platform and cross territory so some travel will be involved

Essential Skills

Service Management

  • Oversee Service Management process
  • Maintain high performing service support functions
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • As owner of the escalation process the Ops Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Release management. Track and oversee all releases
  • Strict adherence to version control
  • Act as the gate and host go-no go decisions for all live deployments
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes
  • Work with internationally distributed teams
  • Occasional travel required, sometimes at short notice

Technical

  • Understanding of Jira and tracking bugs through to resolution
  • Experience of use and configuration of Zendesk to assist in customer service support

Please apply below with an up to date CV

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