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Senior Manager, Major Incident & Problem Management

  • Job reference: 26867
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £80000 - £100000 per annum + bonus and benefits

Position: Senior Manager, Major Incident & Problem Management

Location: Kent

Salary: £85-100K + bonus & benefits

I am currently working with a FTSE 100 Insurance Group, who are actively seeking a Senior Service Operations Manager, to head up their Major Incident Management and Problem Management functions. Operating at a 'Head of' level, the Senior Service Operations Manager will

Experience & Qualifications:

  • Demonstrable experience of managing Major Incident Management and Problem Management functions, with a headcount of 15+ FTE.
  • Experience of implementing, owning and developing ITIL Service Operation policies including Major Incident procedures (Incident Prioritisation System, Command & Control Centre/War-room, playbooks, business communication strategy, escalation plans, knowledge transfer, documentation, etc.) and Problem Management processes (reactive and proactive including, KE's, trend analysis and root cause, Kepner/Tregoe analysis, etc.).
  • ITIL Certified (ITIL Expert or ITIL Service Operation desired).
  • Experience of working in a global FS/banking organisation (over 10,000 employees).

This truly is a fantastic opportunity! To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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