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Senior IT Support Engineer

Reporting to the Head of IT, you will be given an opportunity to deliver technical infrastructure and End User Compute (EUC) services by designing, maintaining, supporting and developing infrastructure and EUC environment.

Your role will carry out 2nd and 3rd line EUC, infrastructure and network support tasks for ticket and incident resolution, change control and maintenance.

Location: Twickenham (Hybrid model)

Remuneration: up to £45,000 + benefits

Your role as Senior IT Support Engineer

  • Escalate issues to and liaise with external 3rd party support where necessary and, periodically, support 1st Line with ticket triage and resolution.

  • Lead on Root Cause Analysis (RCA), recommending and implementing preventative actions through the change control process.

  • Support on Problem Management and resolution, recommending improvements, changes and CSI, where applicable.

  • Document all EUC, network and infrastructure design and implementation, including the maintenance of the Technical Service Catalogue

Ideally to be successful as Service Transition Manager you will:

  • 5 years experience working in IT Support or similar technical role.

  • Knowledge of: Windows Server, Office365, MS Exchange, Ms SharePoint, PowerShell AD

  • Citrix and VMware would be advantageous

  • Experience of working in an ITIL environment (potential to put you through training)

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.