Accessibility Links

Senior IT Service Manager (Head of)

  • Job reference: 26866
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £80000 - £101000 per annum + bonus and benefits
This vacancy has now expired.

Position - Senior IT Service Manager (Head of)

Location - London

Salary - £80-101K (plus bonus & benefits)

I am currently working with a market leading insurance group, who are actively seeking a Senior IT Service Manager. The Senior IT Service Manager will be accountable for the following functions:

  • Service Desk/End-User Services
  • Incident and Problem Management
  • Request Fulfillment
  • Identity and Access Management
  • Business Relationship Management

Experience & Qualifications:

  • Demonstrable experience in a Head of/Senior Service Management role, with a headcount of 50+ FTE, across a number of teams covering the above disciplines.
  • Experience of managing a third party offshore Service Desk.
  • Ability to lead multiple disciplines through managers/team leads and support the development/maturity of ITIL-based processes.
  • Experience of working in Financial Services, Banking or Insurance is desirable.
  • ITIL Certified (ITIL Expert or Intermediate modules desirable).

This truly is a fantastic opportunity! To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
Service Desk Analyst
  • Permanent
  • London
  • £25000 - £29500 per annum
  • Reference 29793
  • Currently we are looking for a Service Desk Analyst to join a media organisation based in London. The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st & 2nd line support and escalate issues accordingly. Summary: Role: Service Desk Analyst Location: London...
Read more
DevOps Engineer - Kubernetes, Ansible, AWS
  • Contract
  • Croydon
  • £575 - £650 per day
  • Reference 29582
  • DevOps Engineer - |AWS |Terraform/Ansible | Kubernetes- Consultancy A highly-regarded consulting partner, working onsite within a Government agency, are currently recruiting for a number of senior DevOps engineers to work on working on a blue/green deployment project/large DevOps transformation project ...
Read more
German & English Speaking - 1st Line Service Desk Analyst
  • Contract
  • London
  • £100 - £110 per day
  • Reference 29247
  • German & English Speaking - 1st Line Service Desk Analyst - PCs/Windows/Mac/Mobile/Microsoft A leading media company are on the lookout for a German & English Speaking 1st Line Helpdesk Support, with some experience in a similar role and excellent communication skills. Key skills -...
Read more