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Senior IT Service Manager (Head of)

  • Job reference: 26866
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £80000 - £101000 per annum + bonus and benefits
This vacancy has now expired.

Position - Senior IT Service Manager (Head of)

Location - London

Salary - £80-101K (plus bonus & benefits)

I am currently working with a market leading insurance group, who are actively seeking a Senior IT Service Manager. The Senior IT Service Manager will be accountable for the following functions:

  • Service Desk/End-User Services
  • Incident and Problem Management
  • Request Fulfillment
  • Identity and Access Management
  • Business Relationship Management

Experience & Qualifications:

  • Demonstrable experience in a Head of/Senior Service Management role, with a headcount of 50+ FTE, across a number of teams covering the above disciplines.
  • Experience of managing a third party offshore Service Desk.
  • Ability to lead multiple disciplines through managers/team leads and support the development/maturity of ITIL-based processes.
  • Experience of working in Financial Services, Banking or Insurance is desirable.
  • ITIL Certified (ITIL Expert or Intermediate modules desirable).

This truly is a fantastic opportunity! To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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