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Senior Business Analyst

  • Location:

    London, England

  • Sector:

    Change and Transformation

  • Job type:


  • Job functions:

    Business Analyst

  • Salary:

    £500 - £600 per annum + Inside IR35

  • Contact:

    Issy Faife

  • Contact email:

  • Job ref:

    LFA 60700_1620207708

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


To provide high quality, outcome focussed business analysis within complex change projects and initiatives, operating across the whole change lifecycle. Work as part of a professional resource pool and be allocated to support a Lead Business Analyst within a programme or to lead the business analysis on a large scale project or similar complex change initiatives. Work as part of a multi-disciplinary team at programme level down to development team level where necessary. Reports to Lead Business Analyst.

The role holder will be responsible for the following:

  • Subject Matter Expert (SME) and champion for change within complex strategic change projects.
  • Able to investigate and support the definition of the feasibility, scope and vision of complex changes / business problems, and get buy in from stakeholders at senior level.
  • Recognises the scale of an allocated change, understands how the project fits within the operating model, as well as other change programmes/ initiatives.
  • Identifies and analyses stakeholders, and is able to engage and clearly translate key messages to stakeholders at senior levels. Develops and maintains relationships with stakeholders to ensure buy-in, maintain credibility, influence outcomes and manage expectations.
  • Determines Business Analysis (BA) approach and outputs of self and able to do so for Graduate BA role.
  • Supports benefits management via their identification, management, realisation and acceptance within change delivery.
  • Defines existing and future business processes and customer (user) journeys within the scope of the change.
  • Elicits, analyses and manages requirements at multiple levels ensuring best practice is followed regarding requirements engineering. Uses a wide range of tools and techniques to understand and communicate requirements to stakeholders at senior levels.
  • Works with business, users and development team to ensure requirements are reflective of business needs at all levels.
  • Identifies options for solutions, both business and technological, assesses options against business need and investigates the feasibility of each option. Makes recommendations based on investigation and alignment to business benefits.
  • Designs low fidelity prototypes (sketches, non-interactive mock-ups) to support the allocated change, and works with the business, users (internal and external) and the development team to ensure prototypes meet business and user needs.
  • Provides assurance that the designed solution meets business needs, constructively challenges the development team where this is not the case. Supports elements of solution testing with a view to providing this assurance.
  • Able to work on complex waterfall or agile changes, or support programmes that use a combination of frameworks and methods.
  • Provides constructive challenge and coaching to BA and Graduate roles.
  • Manages conflict resolution and the unblocking of issues with delivery of complex change projects.
  • Line manages Graduate Business Analyst roles.
  • Supports BA practice Manager in defining and developing the business analysis methodology, Inputs into best practice and thinking.

Specific skills and experience Essential:

  • Public Sector experience desirable
  • Experience of operating across complex changes, guiding a project team towards a clearly defined vision.
  • Able to harness system thinking through understanding the holistic view of how this change fits in the wider organisation, service thinking for how to deliver value to customers and lean thinking to maximise the value whilst minimising the waste.
  • Senior level knowledge of proven concepts, practices and procedures in business analysis, and how this can operate in a variety of change environments e.g. waterfall vs agile.
  • Experience of operating within a complex change project and have provided advice, challenge and delivered critical outputs to enable the project to achieve its goals.
  • Experience of leading junior grade Business Analysts (who require regular line management and clear direction) having provided coaching and well received constructive challenge to the BA's outputs; experience of simplifying a complex situation to enable a junior BA role to better understand the problem and how to overcome it.
  • Experience of working within multi-disciplinary teams to achieve results across multiple areas.
  • Strong influencing skills, particularly with respect to senior internal stakeholders.
  • Good leadership skills, including an ability to motivate and inspire junior BAs, and modelling exemplary leadership skills and behaviours.
  • Strong analytical skills with the ability to interpret raw data and drive forward key decisions as priorities for improvement, and ability to adopt a systematic approach to business analysis.
  • Strong communication (e.g. verbal, written, presentational, etc.) and engagement skills and able to successfully engage with senior levels of staff in CQC.
  • Strong facilitation skills and experience of designing and leading workshops and structured interviews, as well as facilitating team discussions.
  • Problem solving skills.
  • Must have achieved the BCS International Diploma in Business Analysis or equivalent.
  • Must have a senior level knowledge of Business Analysis and should maintain this through internal and external research of the wider BA industry.
  • Good knowledge of project management approaches, experience in both waterfall and agile delivery approaches with knowledge of multiple agile methods including Scrum.
  • Knowledge of BPMN2.