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Senior 3rd Line Engineer (SCCM, Intune & Autopilot)

  • Location:

    London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    3rd Line Support, Senior, EUC, IT Support, Support Engineer

  • Salary:

    £65000 - £70000 per annum + Plus Bonus & Benefits

  • Contact:

    John Flynn

  • Contact email:

    john.flynn@lafosse.com

  • Job ref:

    83794_1664391541

  • Published:

    2 months ago

  • Expiry date:

    2022-11-09

  • Startdate:

    ASAP

Position - Senior 3rd Line Engineer (SCCM, Intune & Autopilot)

Location - London (Fully Remote)

Salary - Up to £70,000 + Benefits

We are working exclusively with a global governance and standards organisation currently looking for a Senior 3rd Line Engineer.

The role will see you joining a team and leading as the subject matter expert responsible for SCCM, Intune & Autopilot globally with a focus on the strategy, architecture, configuration & support.

Overview/Purpose

  • Take responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance.

  • Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.

  • Schedules and supervises all IT maintenance and installation work.

  • Ensures that operational problems are identified, recorded, monitored and resolved.

  • Provides appropriate status and other reports to specialists, users and managers.

  • Ensures that operational procedures and working practices are fit for purpose and current.

  • Investigates and manages the adoption of appropriate tools, techniques and processes (including automation) for the management of systems and services.

Responsibilities & Accountabilities

  • Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.

  • Develops, negotiates and agrees schedules and priorities for Services, with respective users, in line with Service Level Agreements. Ensures agreements are implemented and controlled.

  • Ensures that operational procedures and working practices are fit for purpose and current.

  • Investigates and manages the adoption of appropriate tools, techniques and processes (including automation) for the management of systems and services. Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software.

  • Takes responsibility for the design, procurement, development, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance.

  • Schedules and supervises IT maintenance and installation work, including major configuration changes and upgrades in consultation with others where appropriate, including user representatives, facilities managers and contractors. Ensures tasks are carried out in line with service level agreements.

  • Influences design and development of new and changed systems and services to optimise operational efficiency. Contributes to definition of associated standards and techniques. Recommends operational and maintenance acceptance of new systems and services. Contributes to KPIs for system acceptance and monitoring.

  • Conducts investigations on system performance, security, risks, and system usage, and makes proposals for improvement.

  • Ensures that operational incidents and problems are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers.

The role is fully remote and comes with a generous salary up to £70,000 + Benefits.

For a confidential discussion - Apply now!