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Retail System Service Engineer

  • Location:


  • Sector:

    Quality Assurance/Testing

  • Job type:


  • Job functions:

    IT Support

  • Salary:

    Up to £30000 per annum + + Benefits

  • Contact:

    Mariana Wright

  • Contact email:

  • Job ref:


  • Published:

    25 days ago

  • Expiry date:


  • Startdate:


We are actively looking for an enthusiastic Systems Engineer to join a world known Retailer, located in London. Permanent

Salary £30,000

Location Central London

Working Style 4 days on 4 days off

The Role

To join the Retail Systems Service (RSS) Team who provide a first class support service for all the business' key Retail Systems - primarily with EPOS and related systems.


  • Install, fix and replace EPOS and related systems
  • Build and configure EPOS and related systems
  • Assist with the management of all monitoring systems tools and alerting mechanisms
  • Investigate and find solutions to resolve incidents and requests assigned to the Retail Systems Services team.
  • Collaborate with cross team focus groups to deliver solutions in line with business requirements
  • Define, document and maintain best practices, standards and procedures
  • Tracking ticket queues for support issues


  • Strong troubleshooting and problem solving skills
  • Hands on knowledge of configuring and managing EPOS systems
  • Experience working in fast paced environments
  • Ability to be proactive and work under pressure
  • Demonstratable customer facing IT support experience
  • Understanding of computer hardware, data networks and device configuration
  • Someone who comes with enthusiastic, hardworking

Personal Attributes

  • Confident communicator with different stakeholders, customers, consumers at all levels both in person and virtually
  • Able to prove you are a problem solver and solution focused
  • Enjoys learning and developing
  • Brings energy to their work and the people they work with