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Project Manager - Luton

  • Job reference: 27945
  • Location: Luton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Projects and Programmes
  • Salary: £60000 - £80000 per annum + Bonus + Excellent Package

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Position: Project Manager (Contact Centre Systems)

Location: Luton

Salary: £60,000 - £80,000 + Bonus + Package

Project Manager required to join a world leading Aviation organisation that is highly successful and has continued to grow year on year. This is an opportunity for an experienced project manager with a deep knowledge of contact centre systems to take off with the business as it continues to grow.

The Project Manager will sit within the commercial systems team which is responsible for driving revenues for the entire business. This is an opportunity to establish a team to deliver end to end projects in the commercial systems area, from requirements analysis, solution designs, test strategy, development, delivery and through to service transition. This will essentially achieve incremental improvements to the contact centres which are used by over 700 customer service agents.

Ideal candidate:

  • Background operating in a fast paced, B2C environment is essential
  • Deep knowledge and understanding of Contact Centre Systems is essential
  • Experience delivering contact Centre System based Projects using Kana, Chordiant, Pega or Siebel is essential
  • Experience of owning the relationship between the systems integrator, software and service providers, ensuring that KPIs are met around delivery is essential
  • Experience using Jira essential
  • Strong stakeholder management
  • Prince 2 and ITIL qualified

This is an exciting opportunity for an ambitious Project Manager who is full of drive and ambition to join a business that is continuing to dominate the market and establish itself as the leader. If you have the above, apply now and I look forward to being in touch.

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