Accessibility Links

Project Manager - Luton

  • Job reference: 27945
  • Location: Luton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Projects and Programmes
  • Salary: £60000 - £80000 per annum + Bonus + Excellent Package

Position: Project Manager (Contact Centre Systems)

Location: Luton

Salary: £60,000 - £80,000 + Bonus + Package

Project Manager required to join a world leading Aviation organisation that is highly successful and has continued to grow year on year. This is an opportunity for an experienced project manager with a deep knowledge of contact centre systems to take off with the business as it continues to grow.

The Project Manager will sit within the commercial systems team which is responsible for driving revenues for the entire business. This is an opportunity to establish a team to deliver end to end projects in the commercial systems area, from requirements analysis, solution designs, test strategy, development, delivery and through to service transition. This will essentially achieve incremental improvements to the contact centres which are used by over 700 customer service agents.

Ideal candidate:

  • Background operating in a fast paced, B2C environment is essential
  • Deep knowledge and understanding of Contact Centre Systems is essential
  • Experience delivering contact Centre System based Projects using Kana, Chordiant, Pega or Siebel is essential
  • Experience of owning the relationship between the systems integrator, software and service providers, ensuring that KPIs are met around delivery is essential
  • Experience using Jira essential
  • Strong stakeholder management
  • Prince 2 and ITIL qualified

This is an exciting opportunity for an ambitious Project Manager who is full of drive and ambition to join a business that is continuing to dominate the market and establish itself as the leader. If you have the above, apply now and I look forward to being in touch.

Related jobs
Project Manager
  • Permanent
  • London
  • £45000 - £50000 per annum + Benefits
  • Reference 27219
  • Role: Project Manager Salary: £45K-£50K + Benefits Location: London Project Manager required to join one of the UK's most recognizable Charity organisations that employs 3,000+ people with over 700 stores nationwide and is embarking on a large scale enterprise wide transformation programme...
Read more
Test Analyst
  • Permanent
  • London
  • £26000 - £30000 per annum + Package
  • Reference 24820
  • Position: Test Analyst Location: London Salary: £26,000 - £30,000 Test Analyst required to join a Higher Education institution currently experiencing an enterprise wide transformation. The tester will be responsible for ensuring the quality of software enhancements and solutions are all delivered working with...
Read more
Project Manager
  • Permanent
  • Chertsey
  • £50000 - £55000 per annum + Car Allowance + Benefits
  • Reference 26979
  • Position: Project Manager Salary: £50,000 - £55,000 + Car allowance + Benefits Location: Chertsey, Surrey Project Manager (Infrastructure & Operations) required to join a FTSE 250 Construction organisation based in Chertsey. The organisation is going through an enterprise wide business transformation and are...
Read more